1. Introduction
Welcome to Mittiko Arts ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our handcrafted items and art pieces.
2. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Identification Information: Name, email address, shipping address, billing address, and phone number when you place an order, create an account, or contact us.
- Payment Information: If you make a purchase, payment details are collected securely by our third-party payment processor, Razorpay. We do not store your full credit card or banking details on our servers.
- Usage Data: Information about how you navigate our website, including your IP address, browser type, pages visited, and time spent on the site.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Fulfill Orders: Processing transactions, shipping your art pieces, and sending order confirmations.
- To Communicate With You: Responding to your inquiries, providing customer support, and sending updates regarding your custom orders or purchases. We use Resend to securely manage and deliver our email communications.
- To Improve Our Business: Analyzing website usage to improve our online store and user experience.
- Marketing (Optional): Sending promotional emails about new collections or offers, provided you have opted in to receive them.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:
- Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you. This includes Supabase (which securely hosts our database and authenticates users), Razorpay (for processing payments), and Resend (for email delivery), as well as shipping carriers, as long as those parties agree to keep this information confidential.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
5. Cookies and Tracking Technologies
Our website may use "cookies" to enhance your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request that we correct or update any inaccurate data.
- Request the deletion of your personal data.
- Opt-out of future marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: